FAQ
Frequently Asked Questions
Can I see and try the products before I order them?
Yes, you can.
You have the option to book a viewing, either at a nursing home or as a private individual. Here you will have the opportunity to see, feel, and try on the clothes.
To book a viewing, there must be a minimum of 6 people gathered.
The viewing is free and valid in Denmark.
If you order via the webshop, we also offer free shipping and returns in Denmark, so you can safely try the products at home.
Call or write to learn more or to book an appointment.
Contact Seniiorwear
Mail: info@seniiorwear.dk
Can I exchange the item and how?
To exchange an item, simply make a return and order the desired product instead.
Send an email to info@seniiorwear with your order number and full name.
You will then receive a return label so you can send the item back.
Once the item is received, you will receive your refund within a few days.
PLEASE NOTE: The item is your responsibility until it reaches us.
Please do not hesitate to contact us if you have any questions.
Is it safe to shop online?
Yes.
When you pay with a debit or credit card in the webshop, you are protected against misuse.
You can refuse a payment when you receive your payment statement.
Credit card information is sent to PBS in encrypted form and is not saved or stored in our system.
What should I do if I want to return an item?
If you wish to return an item, please contact Seniiorwear by email at info@seniiorwear.dk.
Remember to provide your order number, full name, and the registration and account number to which the money should be refunded.
The item must be in the same condition as when received.
How do I receive my order?
We are working to dispatch your order as quickly as possible.
Once your order has been dispatched, you will receive an email with further details.
Delivery times vary depending on your location. We ship your goods directly to you with GLS.
If you are not home at the time of delivery, you can issue an authorization that allows the GLS driver to leave the item without a signature.
If you wish to have your goods sent to a different recipient address, you can also specify this.
How do I complain about an item?
You can make a complaint about a defective or damaged item.
We provide a 2-year right to complain in accordance with Danish Sale of Goods Act.
This covers material and manufacturing defects and thus not in cases of:
- Incorrect use
- Incorrect washing
- Incorrect maintenance
- Unauthorized intervention
- Normal wear and tear
The complaint must include a description of the defect and a picture of it and should be sent to the email info@seniiorwear.dk.
Afterwards, the item will be assessed, and you will receive further information regarding possible return, repair, exchange, or eventual credit.
If the complaint concerns shipping damage, Seniiorwear must be notified as soon as possible, but no later than 7 days after the item has been delivered.
The complaint must include a picture of the damaged packaging/item and a picture of the GLS label.
How do I pay?
Whether you order from the webshop or pay upon presentation, you can pay with:
- Visa/Dankort
- Dankort
- MobilePay
What is the delivery cost?
Free shipping within Denmark.
If you are shopping from outside Denmark, shipping will be calculated based on your location and the items in your order.
You will always know the shipping price before you buy.
See delivery prices outside Denmark.
How do I know the order went through?
After placing your order, you will receive an email with your order confirmation.
If you do not receive an email from us, it may be due to the email being caught by your spam filter.
Therefore, please check your spam folder.
If you are still unsure whether your order has gone through, please send us an email at info@seniiorwear.dk.
What if I regret my purchase?
You always have a 30-day right of return from the day you receive the item.
The right of withdrawal only applies if the item is returned in the same condition as you received it.
Once an item has been returned and approved, how do I get my money back?
As soon as we have received, inspected, and approved your item, you will receive an email confirming the return.
We will then refund the purchase price to the account number provided within a few days.